Broken Promises SUMMER SALE Is Here! Shop the Sale

Use code "SUMMER" for 20% off Site Wide!

New items added every Saturday!

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Shipping Time

Purchased items will be shipped from California within 7 business days of the order, although most will be shipped within 1-3 days. Please allow up to 1 weeks from ship date for your delivery to arrive (USA SHIPPING ONLY). If you still have not received your purchase after 1 week of your shipment confirmation (USA), please notify orders@brokenpromisesco.com and provide your order number.

USPS does not pick up our packages on weekends or holidays. 

Shipping process

When your order is packed up, you'll receive an Order Confirmation email. When you receive this email, it means your order is in a box and ready to go, it does NOT mean your package has left the building. Your tracking will show "Pre-Transit." USPS picks up Monday-Friday at unspecified times. This means, if your order was packed up on a Monday, it might have been packed after USPS already picked up, in which case it will go out the following business day (Tuesday). If your order was packed up on a Friday, it might not leave our building until the next pick up the following Monday. Please note, during high volume seasons November-December, your order may show "Pre-Transit" for up to 3 business days, as the USPS truck may only hold a certain amount of packages before it is filled up.

Again, please note, during NOVEMBER-DECEMBER, we have high order volume, and your package might take a bit longer to leave our building, as it is waiting in line to get on a truck.

USPS does not pick up our packages on weekends or holidays. 

 

Domestic (USA)

All domestic orders are shipped via USPS Priority Mail with delivery confirmation. USPS Priority Mail delivery time is 1-3 business days from date shipped, but may take longer. Most domestic orders are received within 1 week of ship date.

USPS does not pick up our packages on weekends or holidays. 

Express / Expedited / Overnight shipping (USA)

Purchased items will be shipped from California within 7 business days of the order, although most will be shipped within 1-3 days. If you choose Express, Expedited or Overnight shipping, the ship time starts when the package leaves our building. For example, if you order on Monday with overnight shipping, the package may leave our building around Wednesday, and at that time will take 1 day to ship, so it will arrive Thursday. All shipping costs are non-refundable and we are not responsible for unexpected shipping delays .

USPS does not pick up our packages on weekends or holidays. 

USPS does not pick up our packages on weekends or holidays. 

USPS does not pick up our packages on weekends or holidays. 

International USPS First Class / Priority Mail

Standard delivery time is 3-6 weeks from date shipped, but may take longer. As of now, USPS does not offer delivery confirmation or tracking for international shipments. Custom law differs in each country so in some cases orders may get caught and inspected by customs which delays delivery. 

Brokenpromisesco.com is not responsible for international shipping delays, such as customs delays and is not responsible for any customs duties or taxes. We are not responsible for any lost, stolen, or damaged shipments. The buyer assumes all responsibilities of claims made with the shipping carrier and all duties/fees incurred on the shipment. Please contact orders@brokenpromisesco.com if you have any questions.

USPS does not pick up our packages on weekends or holidays. 

Shipping to GERMANY with USPS

In GERMANY, the item will first reach Frankfurt Airport and unfortunately WILL NOT transmit tracking information back to the original tracking number and will not show further movement within your country, but it is still on it's way to you. The item will show Frankfurt for another 2-4 weeks and then arrive randomly. You may be responsible for paying customs fees before the item is released. If you have any questions you should contact your local postal service. In some cases a shipment can take a total of up to 6 weeks. Please email us if you have not received your package after 6 weeks. For faster, fully tracked shipping, you can choose Fedex as your ship method at checkout. 

International Shipping with Fedex

Standard delivery time is 1-2 weeks from date shipped, but may take longer. If you would like tracked shipping on international orders, please choose Fedex as your delivery option.

 

Missing or Undelivered Package (USPS)

We are not responsible for packages once they are shipped. If you have an issue with your delivery, re-delivery, or missing mail, you must contact USPS and refer to your tracking number. Broken Promises is not responsible for re-delivery of packages or missing mail. If your USPS package is marked as delivered and did not arrive, you must file a claim with USPS for missing mail using this link.  Please send us proof that you filed a claim for missing mail and if you still have not retrieved your package after 72 hours of it being marked delivered, or USPS notifies you that the package has been lost, we will assist you with getting a replacement item.

If your package was undeliverable, and returned to sender, please contact us so that we can re-ship it to you. If there was an issue with your address, we may need you to provide an alternate address. 

Returns & exchanges

*All sales final on orders placed on Black Friday & Cyber Monday*

We offer a 30-day return policy with fast and easy return service. To initiate a return, please visit https://returns.brokenpromisesco.com/

Please note: all sale items purchased through discount code or promotion are final sale and not eligible for altering your order, returns, and/or exchanges.

For full return policy please see Terms & Conditions.

Clout Reward Items

Clout Rewards is a program which allows you to claim free exclusive items with a minimum purchase. During check out, if you have added the minimum spend to your cart, a pop-up will show you reward items that are available. Minimum spend required is before taxes and shipping. Clout reward items are limited to one per customer. Clout Reward items cannot be exchanged. If a reward item is out of stock, you will be given another similar item of equal value. In some cases, these Clout Reward items may be direct linked or "found" on our website with a price of $0.00 and may appear available for purchase, however, if you purchase these free items without spending the minimum amount, your order will be cancelled and refunded. 

Cancellations

We do not accept cancellations on orders. To prevent and reduce fraudulent purchases, we are unable to change the shipping address or payment method after an order has been placed. Orders begin processing as soon as they are placed, and items cannot be removed or added to your order. If for any reason you are unhappy with your purchase, you can return or exchange your items for free within 30 days. 

Policies 

Purchase for personal use only

You may purchase products only for personal use and not for resale. By placing your order, you certify that you are purchasing products for personal use only and not for resale. We reserve the right to refuse orders for any reason without explanation.

Colors

We have made every effort to display as accurately as possible the colors of our products that appear at brokenpromisesco.com however, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.

Tie Dyes

Due to the nature of different dye and wash processes that may be used on our products, we recommend washing by hand any tie dye or washed garments, especially for the first wash. We are not responsible for any bleeding, fading or transfer of dye colors. Any tie dyed, garment dyed, mineral dyed or pigment dyed items have been put though a wash process which gives them a customized color and softness. This wash process may cause the fabric of the garment to weaken slightly so we recommend that any machine wash be on low heat and tumble dry low to prevent damage to these items.

Disclaimer

Brokenpromisesco.com and all contents of the site are provided on an "as is" basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose.  You acknowledge, by your use of the site, that your use of the site is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with you use of our site, and that brokenpromisesco.com shall not be liable for any damages of any kind related to your use of this site.

Have a question? orders@brokenpromisesco.com